NORTHBANK HOUSE

Booking Terms & Conditions

We want everyone to be able to enjoy Northbank House, Bright. We trust that anyone who discovers it has an appreciation for quality and will therefore treat the property with respect and as if it were their own. Just to be on the safe side, we’ve outlined some general terms & conditions.

  • Be aware – There is no fencing between the house and the river so strict supervision of children is necessary at all times.
  • Maximum number of guests is 5. Do not exceed the number you have confirmed or you may be vacated.
  • Inform the owners if your numbers increase prior to you arrival date.
  • Absolutely no caravans, campers, tents, swags, or mates on the couch.
  • No weddings, parties or functions are to be held without owners consent.
  • Noise – We ask that you respect our neighbours by limiting the amount of noise made after 10pm and before 8am.
  • Cleanliness – We ask that guests leave Northbank House in the same state of cleanliness as they found it.
  • Extra cleaning at $50 per hour if furniture has been moved and not replaced, dishes not clean, dry and replaced, or is generally not in the state you found it in.
  • No pets are allowed. Guide dogs are welcomed but must be notified at the time of booking.
  • We ask that guests do not store or undertake any bike maintenance within Northbank House.
  • Check in Time is from 3:00pm, Check out Time is by 10:00am.
  • Belongings left behind will be returned at guests request & expense. All items will be returned via C.O.D postage.
  • Smoking – Northbank House is strictly non smoking. You will find an ashtray under the kitchen sink and smoking is permitted outside. If you smoke inside the house, or leave the odour of smoke in the house a minimum cleaning charge of $250 will be applied.

Bond

A bond of $400 is held in case of damages or additional cleaning costs if Northbank House is not left in a satisfactory condition. A valid credit card is required for this. The money will be returned within 7 days of your departure, after the house has been inspected. We will always look to be reasonable but we reserve the right to charge your credit card after your stay up to $1,000 under the following circumstances:

  • Damage to any property exceeding $50
  • Extra bedding or linen which has been used over the number agreed for the booking
  • Extra cleaning at $50 per hour if furniture has been moved and not replaced, dishwasher/dishes not clean, dry and replaced or the place is generally not in the state you found it in.

Payment Policy

All reservations must be confirmed by payment with a minimum of 50% deposit of the total tariff, at the time of making the booking. This payment will be processed on the credit card provided unless alternative arrangements are made (please leave comment in notes section at time of booking or email us at stay@northbankhouse.com.au immediately to advise if you wish to pay by electronic funds transfer (EFT). Reservations are not confirmed until cleared receipt of the deposit is received. The balance of your booking tariff will be deducted up to 14 days prior to your arrival from the credit card provided upon booking, unless alternative payment arrangements have been made (EFT or cash on arrival). For all bookings made within 14 days of the arrival date, FULL payment is required when making the booking. If paying a deposit via EFT, a credit card number will need to be provided to go on file for a security guarantee.

Cancellation Policy

Cancellations from time of booking incurs a 50% cancellation fee. Less than 14 days prior to arrival or a no show result in 100% forfeited tariff. A rebooking fee of $30 applies to all changes made to original bookings. Our cancellation policy also applies to bookings made using gift vouchers. Transfer of a booking can only be made to available times and to the value of the original booking and are at the discretion of Northbank House. Any increase in tariffs must be covered by the guest. Late check-ins, early check-outs, and no-shows will initiate liability for the full amount of the tariff.